The Call

In addition to being the family designated "form filler-outer," (what a title, eh?), I am also the family designated "contacting the customer service rep to fix a billing mistake" person. I "earned" this designation from my years working in banking, which included customer service roles, both in person and by phone. Character building, really character building.

So today I had to place the dreaded, "I'm not paying this $x annual fee" call. Period. The rep told me last year the fee was waived permanently. It's not my fault that their computer system doesn't allow permanent fee removal. So, until I close the account and pay an account closing fee, I will make a ritual call to have the annual fee waived. It's easier to grease the squeeky wheel than to risk losing my business.

So here's the kicker the next time YOU call regarding a crazy fee, etc. Ask them this question: "Is it worth the $x fee to permanently loose my business?" If they say yes, then be prepared to go elsewhere. If they really want your business, you have nothing to loose for asking.